ViaHaus‚Äč

 Short-Term Rental Management

Servicing  The Beaver Valley, Town of Blue Mountains &  The Grey Highlands 

Cancellation Policy 

During these uncertain times, we would like to ensure our prospective Guests are aware of our properties Cancellation Policies.

  • All rentals  less than 30 days could be in jeopardy if there is an Emergency Order / Stay at Home Order in place during their rental date. If the booking is over 30 days then the rental is allowed to proceed.
  • All rentals for less than 30 days are subject to cancellation if there is an Emergency Order. 
  • Each property has a unique cancellation policy. You will be informed of cancellation policy prior to booking or read the policy on the homes VRBO page as they are the same.
  • Rest easy knowing that you will receive a %100 refund in  the event of a Emergency order / Stay at Home Order regardless of timing in homes Cancellation policy. 

Covid-19 Cleaning Policy

  • We need Guests and Owners to respect that the following cleaning and disinfecting procedures will result in turnover timing  taking longer to conduct. No early check-ins or late check outs will be granted at this time. 

  • Homes will have vacant time of at least 24 hours between bookings,

  • Turnover agents are not to report to work if they are feeling unwell or showing any symptoms of Covid-19. We ask guests and owners to contact us if they are feeling unwell while at the property. This gives us time to settle the house before ViaHaus crew members arrive; 

  • The turnover agent will clean all surfaces using detergent or soap and water to first remove dust, dirt, and grease. Once the surface is cleaned the agent will follow with  a disinfectant recommended by Health Canada 's list of hard-surface disinfectants with evidence against COVID-19. Disinfectant will be left for 10 minutes and wiped off.. 

  • All soft surfaces (towels, linens, duvets) will be washed using sanitizer mode which produces temperatures as high as 73 degrees Celsius..