ViaHaus

 Short-Term Rental Management

Servicing  The Beaver Valley, Town of Blue Mountains &  The Grey Highlands 

Be A Host

ViaHaus provides tailored to suit short term rental management services to discriminating home owners in the Beaver Valley and Grey Highlands. We currently manage a select portfolio of luxury cottages and chalets in the area with a proven record of  85% occupancy rate and high scores in terms of guest satisfaction and return rentals.

Our specialty is taking on the administrative and day to day operation of our clients investment/second home providing value-added hands-on industry experience and services including, but not limited to, STA Licensing, marketing the property, staging and photography services, 24/7 service, communication, cleaning and property maintenance, and scheduling qualified guests. We work closely with all of our clients to understand and will always respect their expectations and vision for their rental home and work diligently to ensure compliance with the parameters that have been agreed on.

We welcome the opportunity to meet with you to discuss in detail the benefits of ViaHaus becoming your rental management service.  

The Listing 

To get the right guests, you need the right listing. With our experience in short-term rental management we understand what makes a listing successful and we work hard and smart to get your property noticed.

The Right Price

The price point is essential for any short-term rental and many factors have to be considered before posting a price. We work with you to understand your financial goals with respect to your investment in a vacation home and create a profitable, yet realistic price point, to start from.

Guest Vetting 

It is important to be comfortable with who is staying in your home.  This is why we carefully vet potential guests.

It is important to know the true intention of their stay and ensure they fit your specific requirements.

Guest Communication 

Guest communication is essential and we speak to guests before, during and after their stay. 

Inspections & Staging

Before and after inspections are critical to obtaining a 5-star reputation. This is where the small details will be addressed so perfection shines. 

Turnover Crew

Cleaning is the backbone to any successful short-term rental. We schedule and manage cleaning companies and linen services to ensure your home looks magazine shoot ready for your guests.

What our customers are saying

We were introduced to Melissa by a client of hers that I have known for 40 years. She had been managing one of his much larger properties, and we were trying to assess whether we could enter the short term rental market in the Blue Mountains area. His recommendation was very positive, so we met Melissa with a long list of “beginners” questions. She was knowledgeable and a great help advising us on how best to equip the house to address the segment of renters and pricing that we were after. We also relied on her to market the property through a private website and contract through VRBO. The experience and results have been beyond what we had hope and we are very pleased.

We have the confidence in Melissa to have her manage our property almost on a “turn key” basis. She has removed any burden of renting completely from us. To understand how professional Melissa is, you need only to look at the renter’s reviews of their stay on the VRBO website. Almost every guest mentions her attentiveness and pleasant demeanor. We also know her to be very firm with the few renters that require it. That said, Melissa is a good judge of character through email and the phone and we have had very, very few bad apples.

In summary, Melissa is honest, knowledgeable, engaged and dependable – and most of all – a pro to work with.

Can’t say enough.

John Cowan - Morning Cloud

What sets up apart

  • No contracts- if you feel renting your home is no longer serving you, you are welcome to end our services at any time. (although we have never encountered this.) We want our owners to feel secure and happy with their home. and its purpose. We will remove your listing, clean the property and return keys. 
  • Small portfolio- We keep a limited number of rentals and do not take every opportunity that comes our way. This ensures we are able to better serve our clients, guests and communities.
  • Flexible Scheduling- Our owners are able to use their property as much as they want, There is no cap or minimum number of days that need to be available for renting. 
  • Respect and understanding- ViaHaus will respect and understand your wishes and wants for the property. We will never accept, move or decline a booking to better serve ourselves, instead always focus on bookings that serve the home and community. 
  • Involvement- Owners, regardless of involvement levels can expect to receive regular phone calls and emails from ViaHaus with updates and upcoming opportunities,